Your Service Schedule
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Work Request Submitted
We've received your request and will follow up shortly. You can track the status below.
Report a Problem
Three things: what, where, photo. We already have the rest on file.
📷
Tap to add photos
Filed for your property under your account — nothing else to fill in.
More options (service type, scheduling, approval) — only if you need them
My Work Requests
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Service Requests
Request a new cleaning, schedule change, or anything else.
New Request
Past Requests
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✅
Got it — you'll have a proposal from us within 2 business days.
Need to talk sooner? Call us at (415) 944-0522.
Request a Proposal
Tell us what you need and we'll get you a proposal — usually within 2 business days.
What do you need?
Where and when?
Anything else?
Messages
Direct line to the BOWS team.
Notes for BOWS
Permanent reminders for our team — access codes, preferences, special instructions.
Add a Note
Current Notes
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Violation Reports
Documented violations for your property, prepared by BIFS.
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View Your Service Schedule
See all your upcoming service visits at a glance, organized by month. Each visit shows the date, day of the week, and scheduled time.
- Visits happening today, tomorrow, or this week are highlighted
- Your schedule shows up to 12 weeks ahead
Download Your Calendar (.ics)
Want your BOWS visits in your phone or Outlook calendar? On the Schedule tab, tap the "Add to Calendar" button to download an .ics file.
- Open it on your phone or computer to add all visits at once
- Works with Apple Calendar, Google Calendar, Outlook, and more
Submit a Work Request
Something wrong in your building? Type what it is, say where, add a photo if you want — done in under 30 seconds. No phone calls, no forms.
- Choose from 8 request types: Cleaning, Maintenance, Repairs, Plumbing, HVAC, Landscaping, Security, or Emergency
- Set a priority level (Routine, Urgent, or Emergency) and your preferred date
- Attach up to 5 photos to document the issue
- Track your request through a 7-stage progress bar (Submitted → Scheduled → In Progress → Completed)
Request a Proposal
Need a new service or want pricing for an additional property? Request a proposal and we'll get back to you within 2 business days.
- Choose from 6 service types: Recurring cleaning, deep clean, post-construction, biohazard, waste & disposal, or something else
- Tell us your timeline and walkthrough preference
- Three quick steps — submit in under 60 seconds
Send Messages to the BOWS Team
Have a question or need to communicate something to your BOWS service team? Use the Messages tab for a direct conversation thread.
- Messages are delivered directly to the BOWS operations team
- You'll see the full conversation history in one thread
- A dot indicator on the Messages tab means you have unread replies
Save Standing Notes
Give the BOWS team important information they'll need every visit — no need to repeat yourself.
- Access codes — gate codes, key lockbox combinations, alarm codes
- Entry instructions — "Use side entrance on weekends"
- Preferences — "Don't move items on the reception desk"
- Add as many notes as you need; delete any that are outdated
View Violation Reports
If BIFS documents a violation at your property, you'll find the report here with full details.
- View the severity (Critical, Warning, Minor), photos, and action log
- You can sign reports digitally to acknowledge receipt — no paper needed
- Download a PDF of any report for your records
Need help? Use the Messages tab to reach the BOWS team directly. You can return to this guide anytime by tapping the ❓ Help tab.
⚡
The whole process (under 30 seconds)
1
Type what’s wrong
2
Say where it is
3
Add a photo (optional) & hit Send
Everything else is automatic
You don’t pick a service category — we read your description and route it to the right crew (cleaning, plumbing, HVAC, repairs, and so on). You don’t re-enter your name, property, or contact details — they’re already on your account. Scheduling defaults to “as soon as possible” and updates come through the portal.
Need something specific — a particular date, recurring service, access codes, or sign-off from someone above you? Open More options at the bottom of the form. If a request needs approval, your approver gets an email with a one-click approve link.
🚨 Emergency? Pick “🔴 Emergency” on the form AND call us right away: (415) 944-0522. Flooding, gas, fire, power loss — the call comes first, the form makes the record.
After you hit Send you get a request number instantly, and every status change shows up under My Work Requests — submitted, scheduled, in progress, done.
Frequently Asked Questions
Ready to submit? Head to the Work Requests tab to get started. Need help? Use the Messages tab to reach the BOWS team directly.