BOWS

Your Service Schedule

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✅
Work Request Submitted
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New Work Request
Submit a formal work request for any facility service need.
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1. Request Details
2. Scheduling
3. Access & Instructions
📷
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4. Contact Preference
👤

My Work Requests

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Service Requests

Request a new cleaning, schedule change, or anything else.

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Past Requests

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Messages

Direct line to the BOWS team.

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Notes for BOWS

Permanent reminders for our team — access codes, preferences, special instructions.

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Current Notes

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Violation Reports

Documented violations for your property, prepared by BIFS.

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Welcome to Your BOWS Client Portal

This is your one-stop dashboard for managing your building's facility services. Here's a quick overview of everything you can do.

🗓️
View Your Service Schedule
See all your upcoming service visits at a glance, organized by month. Each visit shows the date, day of the week, and scheduled time.
  • Visits happening today, tomorrow, or this week are highlighted
  • Your schedule shows up to 12 weeks ahead
📅
Download Your Calendar (.ics)
Want your BOWS visits in your phone or Outlook calendar? On the Schedule tab, tap the "Add to Calendar" button to download an .ics file.
  • Open it on your phone or computer to add all visits at once
  • Works with Apple Calendar, Google Calendar, Outlook, and more
📋
Submit a Work Request
Need a cleaning, repair, or any other facility service? Submit a formal work request directly from the portal — no phone calls needed.
  • Choose from 8 request types: Cleaning, Maintenance, Repairs, Plumbing, HVAC, Landscaping, Security, or Emergency
  • Set a priority level (Routine, Urgent, or Emergency) and your preferred date
  • Attach up to 5 photos to document the issue
  • Track your request through a 7-stage progress bar (Submitted → Scheduled → In Progress → Completed)
💬
Send Messages to the BOWS Team
Have a question or need to communicate something to your BOWS service team? Use the Messages tab for a direct conversation thread.
  • Messages are delivered directly to the BOWS operations team
  • You'll see the full conversation history in one thread
  • A dot indicator on the Messages tab means you have unread replies
📝
Save Standing Notes
Give the BOWS team important information they'll need every visit — no need to repeat yourself.
  • Access codes — gate codes, key lockbox combinations, alarm codes
  • Entry instructions — "Use side entrance on weekends"
  • Preferences — "Don't move items on the reception desk"
  • Add as many notes as you need; delete any that are outdated
🚫
View Violation Reports
If BIFS documents a violation at your property, you'll find the report here with full details.
  • View the severity (Critical, Warning, Minor), photos, and action log
  • You can sign reports digitally to acknowledge receipt — no paper needed
  • Download a PDF of any report for your records
💡
Need help? Use the Messages tab to reach the BOWS team directly. You can return to this guide anytime by tapping the ❓ Help tab.

📋 How to Submit a Work Request

This guide walks you through every step of submitting a work order through your BOWS Client Portal. Whether it's a routine cleaning request or an emergency repair, we've made it simple.

⚡ Quick Start (60 seconds)
1 Go to Work Requests tab
2 Pick a service type
3 Set priority & date
4 Describe the issue & submit
1
Choose Your Service Type

Select the category that best describes your request. This helps our team route it to the right crew immediately.

🧹 Cleaning
Routine cleaning, deep cleans, floor care, restroom sanitation, trash removal
🔧 Maintenance
Preventive upkeep, light fixtures, door adjustments, general wear items
🛠️ Repairs
Broken equipment, damaged fixtures, wall/ceiling repairs, furniture fixes
🚿 Plumbing
Leaks, clogged drains, toilet issues, faucet repairs, water pressure
❄️ HVAC
Heating/cooling issues, thermostat problems, air quality, vent cleaning
🌿 Landscaping
Lawn care, tree trimming, irrigation, exterior walkways, seasonal cleanup
🔒 Security
Lock changes, access control, camera issues, lighting for safety, alarm systems
🚨 Emergency
Immediate threats — flooding, power outage, gas leak, fire damage, biohazard
🚨 Emergency? Select both the Emergency service type AND set priority to 🔴 Emergency. Our team will be notified immediately.
2
Set Priority Level

Choose the urgency that matches your situation. This determines how quickly our team responds.

Priority When to Use Expected Response
⚪ Routine Standard requests that can wait for the next available crew 1–3 business days
🟡 Urgent Issues affecting daily operations — needs attention soon Same day or next day
🔴 Emergency Safety hazards, active water damage, power failures, security breaches Within hours
💡 Tip: Selecting the right priority ensures the fastest possible response. Marking everything as Emergency may delay genuinely critical requests.
3
Enter Location & Preferred Date

Help our team find the issue quickly by providing a specific location within your facility.

Good location examples:
3rd floor men's restroom Building B — west stairwell Main lobby near elevator bank Parking garage level 2, NE corner Kitchen / break room, Suite 400

The Preferred Date field is optional — use it if the work needs to happen on a specific day (e.g., after business hours or before an event). Otherwise, our team will schedule based on priority and crew availability.

4
Describe the Issue

The more detail you provide, the better prepared our crew will arrive. A good description answers:

  • What is the issue? (e.g., "Ceiling tile is sagging and water-stained")
  • When did it start? (e.g., "Noticed this morning" or "Ongoing for 2 weeks")
  • How severe? (e.g., "Small drip" vs. "Actively leaking onto equipment")
  • Access notes? (e.g., "Room is locked — key with front desk")
Example Description
"The hot water faucet in the 2nd floor women's restroom (nearest to the elevator) is leaking steadily from the base. Started Tuesday. Paper towels are being used to contain it but the floor stays wet. Maintenance closet next door is unlocked if tools are needed."
5
Attach Photos (Optional but Recommended)

Photos are worth a thousand words. You can attach up to 5 photos per request.

✅ Do
  • Take close-up shots of the problem
  • Include a wider shot showing location context
  • Capture any labels, model numbers, or serial numbers
  • Photograph water damage spread or staining
❌ Don't
  • Use blurry or dark photos
  • Include photos with people's faces visible
  • Send unrelated images
  • Skip photos for visible damage — they help a lot

Accepted formats: JPG, PNG. Click the photo upload area or drag and drop images directly.

6
Submit & Track Your Request

Click Submit Work Request and you're done. Here's what happens next:

📨 Submitted
→
👀 Reviewed
→
📅 Scheduled
→
🔧 In Progress
→
✅ Completed
  • You'll receive a confirmation number (e.g., WR-2026-0042) — save this for reference
  • Track real-time status from the Work Requests tab under "Your Requests"
  • The BOWS team may add internal notes or updates as work progresses
  • Use the Messages tab if you need to add information after submitting

Frequently Asked Questions

Can I edit a request after submitting?

Not directly — but you can send a follow-up message via the Messages tab referencing your confirmation number. Our team will update the request.

What if I'm not sure which service type to choose?

Pick the closest match — our team will re-categorize if needed. When in doubt, use Maintenance for general issues.

Can I submit multiple requests at once?

Yes! Submit one request per issue so each can be tracked and assigned separately. After submitting, click "Submit Another Request" to start a new one.

Who sees my work request?

Only the BOWS operations team assigned to your property. Your requests are private and secure.

What counts as an Emergency?

Active flooding, gas leaks, power outages affecting safety, fire/smoke damage, biohazard situations, or security breaches. If in doubt and it's a safety concern, mark it Emergency — we'd rather respond quickly to a false alarm than miss a real one.

💡
Ready to submit? Head to the Work Requests tab to get started. Need help? Use the Messages tab to reach the BOWS team directly.